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Question 1: Do you deliver on Sundays and Bank Holidays?
Answer 1: Yes, we provide our service to our customers 7 days per week. However, please be aware that some stores will close at various points throughout the year & their hours may vary at Christmas time. If a store is closed, you will not be able to place an order for that day. You will be able to place an order for the day they are due to re-open.
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Question 2: How soon can I receive my order?
Answer 1: Tap Retail uses dynamic and pre-set delivery slots. From the time you place the order, you could receive it in as little as an hour. You’ll be notified when your order is on its way, and you should receive it by the end of your chosen delivery slot.
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Question 3: What are your delivery hours?
Answer 1: Pick up / delivery slots may vary depending on the retailers’ opening hours and policies. Some stores may have different opening hours or altered hours on bank holidays or during holidays; any unavailable slots will be clearly shown.
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Question 4: Who delivers my items?
Answer 1: Orders are delivered by our pool of crowd sourced delivery riders. They will accept your order from a list of available delivery jobs in our Tap Retail Delivery App, collect from the store and then deliver to you within your chosen delivery slot.
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Question 5: What if I am not home to receive my order?
Answer 1: If you are not home to receive your order, the delivery rider will try to contact you. If you do not respond, they will leave the order at your door/in a sheltered area for you. Delivery drivers may also leave with a neighbour & notify you via the app.
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Question 6: Do you do contact free delivery?
Answer 1: You can request this in the driver instructions section when placing an order.
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Question 7: Can somebody else take delivery on my behalf?
Answer 1: Yes, they can. Your items will be delivered to your address. In the event where there is alcohol in the order, an ID may be requested by your delivery rider upon delivery.
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Question 8: How do I change my delivery address?
Answer 1: You cannot change your delivery address after an order is placed. However, you may add multiple delivery addresses & choose your desired delivery location when placing an order.
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Question 9: Do you check ID for alcohol purchases?
Answer 1: Tap Retail delivery riders operate under the 'Challenge 25' rule. This means that all delivery riders will check ID for anyone they feel is under the age of 25. When the order is being delivered, and more than one person is receiving the order, your Tap Retail delivery rider will request ID from all parties should they feel anyone present is under the age of 25. All Tap Retail delivery drivers reserve the right to refuse the delivery of alcoholic products if the person receiving the delivery does not show any photographic ID or proof of their age when requested. Also, by law, we are only permitted to purchase alcohol between certain hours of the day. We cannot fulfil orders with alcohol items outside those hours.
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Question 10: Do I receive a receipt with my delivery?
Answer 1: No, you will not receive a receipt with your delivery. You will receive an email & can see your order total in the orders section of the app.
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Question 11: How do I pay?
Answer 1: We accept online payments through google pay, apple pay and card payments through debit and credit cards because it lets us provide you with the most seamless experience.
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